Heel pain

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Useful Management Information

An Outpatient Physiotherapy Screening Clinic is available at Gold Coast Health. These children maybe streamed for a first review.

Minimum Referral Criteria

Category 1	Suspicion of malignancy or infection Suspicion of foreign body
Category 2	Ongoing pain present at rest/night
Category 3	Severs disease or plantar fascia unresponsive to maximal medical treatment
If your patient doesn't meet the minimum referral criteria If the patient does not meet the criteria for referral but the referring practitioner believes the patient requires specialist review, a clinical override may be requested: Please explain why (e.g. warning signs or symptoms, clinical modifiers, uncertain about diagnosis, etc.) Please note that your referral may not be accepted or may be redirected to another service

Standard Referral Information

Reason for request

To establish a diagnosis
For treatment or intervention
For advice and management
For specialist to take over management
Reassurance for GP/second opinion
For a specified test/investigation the GP can't order, or the patient can't afford or access
Reassurance for the patient/family
For other reason (e.g. rapidly accelerating disease progression)
Clinical judgement indicates a referral for specialist review is necessary

Relevant clinical information about the condition

Presenting symptoms (evolution and duration)
Physical findings
Details of previous treatment (including systemic and topical medications prescribed) including the course and outcome of the treatment
All conservative options that have been pursued unsuccessfully prior to referral
Body mass index (BMI)
Details of any associated medical conditions which may affect the condition or its treatment (e.g. diabetes, BMI), noting these must be stable and controlled prior to referral
Any special care requirements where relevant (e.g tracheostomy in place, oxygen required)
Current medications and dosages
Drug allergies
Alcohol, tobacco and other drugs use

Patient's Demographic Details

Full name (including aliases)
Date and country of birth
Residential and postal address including whether patient resides at an aged care facility
Telephone contact number/s – home, mobile and alternative
Medicare number (where eligible)
Name of the parent or caregiver (if appropriate)
Name of delegate and contact details (Department of Corrective Services)
Preferred language and interpreter requirements
Identifies as Aboriginal and/or Torres Strait Islander
Any special needs, access requirements and/or disability relevant to the referral

Referring Practitioner Details

Full name
Full address
Contact details – telephone, fax, email
Provider number
Date of referral
Signature
Nominated general practitioner’s details (if known), if the nominated general practitioner is different from the referring practitioner

Other relevant information

Willingness to have surgery (where surgery is a likely intervention)
Choice to be treated as a public or private patient
Compensable status (e.g. DVA, Work Cover, Motor Vehicle Insurance, etc.)

Essential Referral Information

Clinical history and examination including key points:
evolution and duration of symptoms, including description of
- trauma (acute macrotrauma, repetitive microtrauma, recent/remote
- mechanical symptoms (locking, catching, clicking, instability, worse during or after activity);
- inflammatory symptoms (morning stiffness, swelling);
- neurological symptoms (weakness, altered sensation);
- gait (limp, altered weight bearing)
treatment prescribed (analgesics, physiotherapy) and current level of function
current and past medical history and medications, Anthropometry
relevant family history i.e. orthopaedic, neurologic or rheumatic disease
If suspicion of infection: FBC, ESR or CRP
X-ray only indicated in presence of swelling, rest pain, night pain and severe local tenderness to exclude infection or tumour
If suspicion of foreign body: Ultrasound

If a specific test result cannot be obtained due to access, financial, religious, cultural or consent reasons a clinical override may be requested. This reason must be clearly articulated in the body of the referral.

Additional Referral Information

No additional referral information

Send Referrals To

Smart Referrals

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Internal Referrals

Orthopaedics (E-Blueslips), Orthopaedic Fracture - GCUH (E-Blueslips), Orthopaedic Fracture - Robina (E-Blueslips)

Fax

5687 4497

Post

Booking and Referral Centre
Gold Coast University Hospital
1 Hospital Boulevard
Southport QLD 4215

Enquiries

1300 559 083

Service Availability

Facilities

Gold Coast University Hospital

Robina Hospital

If you would like to send a named referral, please address it to the specialist listed above, who will allocate a suitably qualified specialist to see the patient. Alternatively, you can view a full list of our specialists.

Child Safety

If you have a reason to suspect a child in Queensland is experiencing harm, or is at risk of experiencing harm, contact Department of Children, Youth Justice and Multicultural Services . Please consider if mandatory reporting applies.